Terms and Conditions

1. General

These General Terms and Conditions govern the relationship between Test Solutions Ltd., UIC 130083177, hereinafter referred to as the “Merchant,” and the users of the HIOKIShop online store.

2. Merchant Information

Test Solutions Ltd.
UIC: 130083177
VAT No. BG130083177

Address:
87 Alexander Malinov Blvd., 7th Floor, Office 23
Sofia 1715, Bulgaria

Phone: +359 2 970 1990
Email: hiokishop@testsolutions.bg

3. Orders

Orders can be placed through the online store 24/7. After submitting an order, the customer receives a confirmation via email.

4. Prices

All prices are in Bulgarian leva and include VAT, unless otherwise specified.

5. Payment Methods

Payment is made:

via bank transfer

The order is processed upon receipt of payment.

6. Delivery

Delivery is made:

via Speedy courier
or in-person pickup from the Test Solutions Ltd. office

Pickup address: 87 Alexander Malinov Blvd., 7th floor, office 23
Sofia 1715, Bulgaria

7. Right of Withdrawal

Pursuant to the Consumer Protection Act, the customer has the right to return a purchased product within 14 days of receipt.

8. Product Returns

The product must be:

in its original condition
free of signs of use
in its original packaging

Return Address: 87 Alexander Malinov Blvd., 7th Floor, Office 23
Sofia 1715, Bulgaria

Return shipping costs are the responsibility of the customer.

9. Complaints

Complaints are accepted in accordance with current Bulgarian legislation.

10. Data Protection

The merchant processes personal data in accordance with the Privacy Policy and the GDPR.